Legal
Privacy Policy
Last updated: January 6, 2026
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Controller
ArtiVista ("the museum", "we", "us") is the data controller responsible for the personal information described in this policy. Our offices are at 1250 Biscayne Blvd, Miami, FL 33132. This policy explains what we collect when you visit the museum, buy a ticket, join a program or use our website, and how we handle that information under applicable United States privacy law.
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Information We Collect
We collect information you give us directly, such as your name, email address, mailing address and payment details when you purchase admission, become a member or register for an event. We also collect limited technical information automatically when you use our website, including your device type, browser, approximate location and the pages you view.
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Sources Of Data
Most of the data we hold comes from you. In some cases we receive information from ticketing partners, event co-hosts or payment processors who help us deliver a service you have requested. Where we obtain data from a third party, we ask that they have a lawful basis to share it with us.
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Purposes Of Processing
We use your information to sell and honor tickets and memberships, to run educational programs, to respond to your enquiries, to send you updates you have asked for, to keep the building safe and to improve our exhibitions and services. We do not use your data to make decisions that produce legal effects without human review.
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Legal Grounds
We process personal data where it is necessary to perform a contract with you, such as fulfilling a ticket order; where we have a legitimate interest in operating and promoting the museum; where you have given consent, such as for marketing email; and where we must comply with a legal obligation. You may withdraw consent at any time.
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Sharing And Disclosure
We share data with service providers who act on our behalf, including payment processors, email platforms and ticketing systems, under contracts that limit their use of it. We may disclose information when required by law or to protect the rights and safety of visitors and staff. We do not sell your personal information.
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Retention Periods
We keep personal information only as long as needed for the purposes set out here. Ticket and membership records are retained for the period required by tax and accounting rules. Marketing contact details are kept until you unsubscribe. Technical logs are held for a limited time and then deleted or anonymized.
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Security Measures
We apply technical and organizational safeguards appropriate to the sensitivity of the data, including encryption in transit, access controls and staff training. Payment card details are handled by compliant processors and are not stored on our own systems. No method of transmission is perfectly secure, and we encourage care when sharing information online.
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Your Rights
Depending on where you live, you may have the right to access the data we hold about you, to correct it, to delete it, to limit or object to its use, and to receive a copy in a portable form. You also have the right to opt out of marketing at any time. To exercise a right, contact us using the details at the end of this policy.
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Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect their personal information online without parental consent. School and family programs are arranged through teachers and guardians. If you believe a child has provided data to us, contact us and we will delete it promptly.
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Changes To This Policy
We may update this policy as our practices or the law evolve. When we make a material change we will revise the date above and, where appropriate, give additional notice. We encourage you to review this page periodically so you stay informed about how we protect your information.
Quick Answers
Common Questions
Do you sell my data to advertisers?
No. We never sell personal information, and we limit sharing to the providers who help us run the museum.
How do I unsubscribe from emails?
Use the unsubscribe link in any message, or email us and we will remove you from marketing lists.
Can I ask for a copy of my data?
Yes. Contact us with your request and we will respond within the time required by law.
Is my payment information stored?
No. Card details are handled by compliant processors and are not kept on our systems.
Reach Us
Contact
Questions about this policy or your data can be sent to our privacy team at (305) 555-0192 or by mail to ArtiVista, 1250 Biscayne Blvd, Miami, FL 33132.